Refund policy

Return & Refund Policy – Champion Shilajit

At Champion Shilajit, your satisfaction and trust are our priority. We ensure that all our product Champion Shilajit — is delivered fresh, sealed, and in perfect condition.
Because this is  personal, health-related, and consumable product, we follow a strict but fair return and refund process to ensure safety and quality for all customers.

1. Eligibility for Returns

To maintain hygiene and product purity, we only accept returns under the following conditions:

✔️ Return is accepted if:

  • You received the wrong product.

  • The product arrived damaged, leaking, or defective.

  • The product’s seal was broken upon delivery.

  • The item delivered was expired or close to expiry.

❌ Return is NOT accepted for:

Because these are intimate-use and consumable items, returns are NOT accepted if:

  • The product has been opened or used.

  • The seal or packaging has been tampered after delivery.

  • The customer changed their mind after receiving the correct product.

  • Any product purchased at a discount, promotion, or clearance offer.

This policy ensures safety, hygiene, and fairness for both customers and our brand.

2. Time Frame for Returns

  • Customers must report any issue within 48 hours of receiving the order.

  • After 48 hours, claims cannot be processed due to product safety protocols.

3. Refund Policy

If the return is approved due to a valid reason mentioned above, you may receive:

✔️ Full Refund

Issued when the product is:

  • Incorrect

  • Damaged

  • Defective

  • Expired

Refund will be processed through:

  • Bank Transfer

  • Easypaisa / JazzCash

  • Store Credit (customer’s choice)

❌ No Refund

If the product is opened, used, or damaged due to customer handling.

4. Exchange Policy

If you received the wrong or damaged product, we will:

  • Arrange a free replacement, or

  • Allow you to request a refund, depending on your choice.

No exchanges are allowed for opened or used products due to hygiene guidelines.

5. Order Cancellation

  • Orders can be cancelled before shipping.

  • Once shipped, cancellation is not possible.

6. How to File a Return or Refund Request

Customers can contact us directly at:

📞 WhatsApp Support: (0318-8100220)
📧 Email: championsalajeet@gmail.com
🕒 Support Hours: 10 AM – 10 PM

Provide the following for quick processing:

  • Order Number

  • Product Pictures / Unboxing Video (If damaged/incorrect)

  • Reason for return

Our team will review your request within 24–48 hours.

7. Important Notes

  • Keep the original packaging until the return claim is completed.

  • Products returned without prior approval will not be accepted.

  • We reserve the right to refuse a claim if it does not meet the conditions of this policy.